Privacy Policy | cvlaptoprepair

Last updated: August 29, 2026

At CV Laptop Repair, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and device data when you use our repair services.

Please read this policy carefully. By booking a repair or using our services, you agree to the practices described below.

1. Who We Are

CV Laptop Repair is the "data controller" responsible for your personal data.

Contact Name: A Hussain
Business Address: 85 Wyley Road, Coventry, CV6 1NX, West Midlands, United Kingdom
Email Address: ash@cvlaptoprepair.co.uk
Phone Number: 02476601425

2. Information We Collect

We collect information required to book, manage, and complete your laptop repair. This includes:

Contact Details: Your name, email address, phone number, and billing/postal address.
Device Details: Laptop make, model, serial number, operating system, and reported faults.
Access Credentials: Passwords or PINs, provided only when strictly necessary to log in and test or complete a repair.
Payment Information: Payment details processed securely via our third-party payment processors. We do not store your full credit or debit card details.

3. Handling Device Data & Customer Files

We understand that your laptop contains highly personal and sensitive data. We enforce strict data handling rules:

Strictly Limited Access: Our technicians will only access files, folders, or software if it is absolutely necessary to diagnose, repair, or test the device.
No Copying or Storing: We do not intentionally view, copy, download, or save your personal files (such as photos, documents, or browser history) unless explicitly requested by you (e.g., for a data recovery or backup service).
Important Data Loss & Backup Warning: While we take every precaution to protect your data, data loss can occur during the repair process (especially during hardware failure or operating system reinstalls). It is your responsibility to back up all important data before handing your device to us. CV Laptop Repair cannot be held liable for any data loss.

4. How and Why We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following reasons:

Performance of a Contract: To provide a quote, contact you about repair updates, and complete the repair work you requested.
Legal Compliance: To maintain financial and tax records required by UK law.
Legitimate Interests: To improve our services, handle customer disputes, and manage warranty claims.

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We only share your data with trusted third parties necessary to run our business, including:

Payment Processors: To securely handle transaction payments.
Delivery/Courier Services: If we are shipping your repaired device back to you.
Professional Advisors & Authorities: If required by law, tax audits, or legal disputes.

6. Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for.

Invoices and Financial Records: Kept for a minimum of 6 years to comply with UK tax laws.
Repair Records: Kept for the duration of your repair warranty period to handle any follow-up claims.
Access Credentials: Passwords or PINs are securely deleted or destroyed immediately after the repair is completed.

7. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data. You have the right to:

Request access to the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request erasure of your data, subject to certain legal obligations (such as tax record keeping).
Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details provided in Section 1. If you feel we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.